OKC HEAT VBC has set the following guidelines on refunds with regards to registration fees for our youth sports programs. In order to request a refund, a written email should be sent to info@heatvb.com with a detailed explanation for the request. After the request has been received our board will review and make a decision to move forward with the refund and how much of the cost will be refunded.

Refunds (full & partial) will be accessed for programs on the basis of the following:
• Injury

Unfortunately, refunds will NOT be assessed for programs due to the following:
• Weather cancellations
• Unhappy with registered program
• Request not honored
• Scheduling Conflicts

In the event that the child was medically unable to participate in the sport he/she had registered for, a note
from a doctor on letterhead indicating that the participant cannot participate is required.
The amount of money that is refunded is contingent on how much of the season or camp has passed as well
as the reason for the refund. For example, a child who suffers an injury with only a short time left in the
season or camp will likely not warrant a refund as the entire cost of the season or camp has already been
incurred.
We understand that after a child has registered in our program and in the event an unexpected scheduling
conflict arises, we will NOT issue a refund. You may receive a credit for another program contingent on cause
and at least 24 hours prior notice. If the credit is not used within 1 month of receiving it, the credit will expire
and no longer be valid. You will NOT receive a refund. Please notify us at least 24 hours prior for all
change requests to be considered, requests will be limited to 1 change per participant.
Refunds that are awarded will be returned in the following ways:
• Credit Card Return – If a parent paid for the registration in question using a card, the amount will be
returned to that card’s account. We are unable to cut a check for any registration paid via a credit or
debit card. This usually takes between 5-7 business days
• Check – If the parent paid for the registration in question using a check or cash, we will cut a check to
be mailed to the parent home address that we have on file. This process can take up to 2-3 weeks.
OKC HEAT VBC reserves the right to waive this Refund Policy at its sole discretion at any time. Such waiver
shall generally be in response to extenuating or highly unusual circumstances, and in no event shall the
Executive Board be obligated to waive this Refund Policy.

OKC HEAT VBC MGMNT